Account and operations
Get support and report an accessibility barrier
Send enough context for a useful response without putting confidential documents or sensitive credentials into the contact form.
- For
- All users and readers
- Typical time
- 3 minutes
Before you start
No workspace setup is required to use this guide.
Procedure
Step by step
Choose the right request type
Select product support, document remediation, Exchange, billing, privacy, partnership, or accessibility barrier so the request reaches the right workflow.
Describe the outcome and context
Include the workspace or public page, what you expected, what happened, timing, and relevant browser or assistive technology.
Keep sensitive material out of the form
Do not paste passwords, API keys, payment details, private share links, or confidential document content. Support will arrange a secure transfer route when a file is required.
Prioritize active accessibility barriers
For a barrier blocking access to content or a task, include the page URL, device, browser, assistive technology, and the step that could not be completed.
What happens next
A person reviews the private request and chooses the correct response path. Urgent accessibility barriers are prioritized; project timing depends on scope and required evidence.
Related guides
- Monitor processing jobs and retry failuresUnderstand queued, running, completed, and failed remediation jobs and retry only when it is safe.
- Collect and resolve reader accessibility feedbackUse hosted-document feedback to reproduce barriers, assign ownership, record resolution, and close the loop with readers.
- Understand plans, billing, and usage limitsRead workspace allowances, choose a plan, start checkout, and understand which limits apply to each workflow.