Collaboration
Collect and resolve reader accessibility feedback
Use hosted-document feedback to reproduce barriers, assign ownership, record resolution, and close the loop with readers.
- For
- Accessibility owners and support teams
- Typical time
- 5 minutes per report
Before you start
- An eligible plan
- A hosted document where reader feedback is available
Procedure
Step by step
Triage new reports
Open Accessibility feedback and review the reported barrier, location, browser or assistive technology, contact preference, and linked document.
Assign an owner
Move the report to In review and assign an eligible workspace member so responsibility is explicit.
Reproduce and fix
Use the reported context to reproduce the barrier, update the source or accessible version, and run appropriate manual validation.
Record resolution
Add an internal note with reproduction details, changes, validation, and follow-up. Mark resolved only when the response is complete.
Contacting the reader
Contact details are shown only when the reporter provided them and consented to follow-up. Keep private notes factual and do not expose internal notes on the public document.
Feedback is not a legal complaint channel
The feedback workflow records product accessibility barriers and operational follow-up. It does not replace a formal legal, civil-rights, privacy, or records-request process.
Related guides
- Publish and share accessible outputChoose visibility, publish hosted HTML, and create controlled share links without exposing the private original.
- Manage workspaces, members, invitations, and rolesKeep work in the right workspace, invite teammates, assign least-privilege roles, and transfer ownership carefully.
- Get support and report an accessibility barrierSend enough context for a useful response without putting confidential documents or sensitive credentials into the contact form.