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Monitor processing jobs and retry failures

Follow document processing and background PDF preparation, retrieve exact saved versions, and safely retry failures.

Updated

For
Document owners and operators
Typical time
3 minutes
Open processing jobs

Before you start

  • At least one uploaded document

Procedure

Step by step

  1. Open Processing jobs

    Use the workspace navigation or the processing/completion indicator to inspect recent work. Your private PDF preparation requests are listed separately from document processing and remain available after you leave the editor.

  2. Read the terminal state

    Queued and running jobs should progress automatically. Succeeded jobs have version outputs. Failed jobs display sanitized, user-safe context.

  3. Retry once after a transient failure

    Use Retry when the UI offers it. The system creates a new processing attempt without pretending the failed attempt succeeded.

  4. Escalate repeated failures

    If the same file fails again, contact support with the document title, approximate time, and visible error. Do not email confidential source files.

Return to a saved PDF export

A completed PDF preparation links to its exact immutable result, not whichever version happens to be newest. Downloading does not approve or publish it. A failed export does not mark an already-processed document as a failed conversion.

Retry saved export uses the edits and output choice captured in the failed request. Later draft edits are not included. To use those edits, return to review and prepare a new download. If a newer version was saved, review it before submitting a new export; a retry cannot overwrite it.

Common causes

Damaged files, unsupported structures, malware-scan failures, parser limits, provider failures, or worker resource limits can stop processing. Raw system errors and document content are intentionally not exposed in the browser.

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