These are DocAccessible's standard online terms. A signed order form, data-processing agreement, or services statement may add to them; where a signed document expressly conflicts, that signed document controls for the covered service.
Choose the document you need
Platform customers, procurement teams, privacy reviewers, and manual-service clients use different parts of this center. Each document is written for DocAccessible's actual workflows, including private uploads, hosted pages, AI-assisted analysis, subscription billing, Exchange, website monitoring, and human-led remediation.
Terms of Service
The agreement governing accounts, subscriptions, customer content, and use of the platform.
Read termsPrivacy Policy
How account, document, contact, billing, analytics, and support data is handled.
Read privacyCookie Policy
The essential storage used by the service and the optional analytics you control.
Read cookiesAcceptable Use Policy
Rules that protect customer files, the platform, connected websites, and other users.
Read acceptable useBilling & Refund Policy
Subscription cancellation, billing errors, refunds, taxes, and manual-service charges.
Read billing & refundsData Processing Addendum
Business-customer terms for personal data contained in customer files and workflows.
Read dpaSubprocessors
The provider categories used for hosting, AI analysis, email, payments, and monitoring.
Read subprocessorsSecurity Overview
Current application safeguards, customer responsibilities, and vulnerability reporting.
Read securityCopyright Complaints
How rights owners can report material published through a customer-controlled page.
Read copyrightManual Services Terms
The $5-per-page, 501-page-minimum terms for agency-led PDF remediation projects.
Read manual servicesPlatform and manual services are separate
Free, Exchange, Pro, and Team are software plans. They do not include human remediation labor. Agency-led manual PDF remediation is available for projects exceeding 500 source pages (501 pages or more) at $5 per accepted source page, subject to a written project order and the Manual Services Terms. Smaller projects can use the self-service platform or coordinate an independent vendor through Exchange.
Contact and updates
Use the contact form for privacy, procurement, contract, or policy questions. Material changes are dated here and, when they materially affect an active customer's rights or obligations, may also be communicated in the service or by email.